Question 1

How does the AI generate responses?

Accepted Answer

Replii uses advanced AI to analyze the review's sentiment, language, and specific points mentioned. It then generates a contextual, professional response that matches your business's tone. You can edit before publishing or enable auto-pilot for positive reviews.

Question 2

Does it work with any language?

Accepted Answer

Yes! Replii auto-detects the language of each review and responds in the same language. We support 40+ languages including English, Spanish, French, German, Japanese, Chinese, Arabic, Turkish, and many more.

Question 3

How do I connect my Google Business Profile?

Accepted Answer

Simply click 'Connect Google' and sign in with the Google account that manages your business profile. The whole process takes under 2 minutes. We use Google's official API — your data stays secure.

Question 4

Can the AI handle negative reviews well?

Accepted Answer

Absolutely. The AI is trained to be empathetic, acknowledge specific complaints, and offer resolution — never defensive. For 1-3 star reviews, we recommend reviewing the AI draft before publishing. You can also set custom guidelines.

Question 5

Is there a free plan?

Accepted Answer

Yes! The free plan includes 1 location and 10 AI responses per month. No credit card required. It's enough to try the product and see the value before upgrading.