Information we collect
Account and profile data: such as your name, email address, business name, and authentication identifiers when you create or manage an account.
Google Business Profile data: when you connect Google, we process information made available through Google’s APIs as needed to provide review management features (for example, reviews, locations, and related metadata) in accordance with Google’s terms and your permissions.
Usage and technical data: such as device type, browser, approximate location derived from IP address, log events, and product interactions to operate, secure, and improve the service.
Communications: messages you send us (for example support requests) and related metadata.
How we use information
To provide, maintain, and improve Replii, including generating and managing review responses, dashboards, notifications, and integrations you enable.
To authenticate users, prevent fraud and abuse, and protect the security and integrity of our systems.
To communicate with you about the service, including transactional messages, service updates, and (where permitted) marketing.
To comply with legal obligations and enforce our terms.
Legal bases (EEA/UK users)
Where applicable privacy laws require a legal basis, we rely on one or more of: performance of a contract with you; legitimate interests that are not overridden by your rights (such as securing our service and improving features); consent where we ask for it; and compliance with legal obligations.
Retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and your account status.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or export certain personal data, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent.
You can contact us to exercise applicable rights. We may need to verify your request before responding.
Security
We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.
Children
Replii is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
International transfers
We may process and store information in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date unless another notice method is required by law.
Contact
Questions about this Privacy Policy or your data: contact us at the email address shown in the site footer or on our contact page.